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    CyberEnergy and its affiliate (“we” or “CyberEnergy”) respect your privacy. This Privacy Policy describes what information we collect, how we use it, what we do with it and how you access and update your information. This privacy policy applies to all CyberEnergy services you may access or use through CyberEnergy website. As you review this privacy policy, keep in mind that it applies to all CyberEnergy brands, products and services that do not have a separate privacy policy or that link to this Privacy Policy.

    By visiting CyberEnergy websites, you are consenting to the collection, use, disclosure and processing of your personal information as described in this Privacy Policy. Such information may be stored and shared between our worldwide affiliates to improve our services.Read this Privacy Policy before using our services. If you do not agree with this Privacy Policy, please do not continue using our services.


    To provide better service for you, we collect information in the following ways:

    1.1 Information you provide us

    Using our services may require you to provide your personal information, including your name, address, phone number, email address, region where you are located, product information, including and not limited to electricity information, battery capacity, estimated runtime, voltage, current, UPS load, energy, power rating and firmware version , and serial number.

    If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too.

    1.2 Information we collect automatically when you use our services

    When you use our services, we automatically collect and store certain information in server logs. This information includes: your computer or device operating system, application version, language settings, pages the date and time you accessed our services, referral URL, cookies (“cookie statement”), IP address, geographical information, the hardware, software internet browser, domain name of the website where you come from, number of visits, average time spent on the site and pages viewed.

    We will not collect, use or process any of your sensitive personal information, such as those based on race, religion, sexual orientation or health.


    We use your information for the purpose of

    2.1 Customer service
    • Respond to your question and support your needs.
    • Communicate with you.
    • Deliver product.
    2.2 Marketing activities
    • Market our products, services, training courses, events and upcoming changes, improvements or promotions.
    • Conduct surveys and customer services.
    • Issue you newsletters.
    • Notify you upcoming events.

    You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter or communication, or contact CyberEnergy customer service at web_admin@cyberenergy.com.

    2.3 User experience, product analysis and upgrade
    • Comprehend the relevancy of your geographical area and our products.
    • Upgrade our websites or software or to trace and eliminate bugs.
    • Provide, develop, protect and improve services or products, to develop new ones.
    • or an improved user experience, internal training and general optimization purposes build features that will make the services available on our websites easier to use.
    • To improve and promote our products and services and the content on our website.
    2.4 Safety and security
    • Promote safety and security on and off of our services, such as by investigating suspicious activity or violations of our terms or policies.
    • Upgrade software.
    2.5 Legitimate interests
    • Notify terms and policy changes.
    • Handle or solve legal disputes for regulatory investigations and compliance or to enforce the terms of use in our websites.

    We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

    CyberEnergy processes personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live. Your information will be under appropriate safeguards with encryption or pseudonymisation.

    3.1 For processing or compliance reasons

    CyberEnergy may share your information with its affiliates including companies' employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry out the purposes above or work on our behalf and internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

    All such third parties will be under an obligation to maintain the security and confidentiality of your information, and to process your information only in accordance with our instructions.

    3.2 For legal reasons

    CyberEnergy may, in compliance with applicable law, regulation, ordinance, license, operating agreement or legal process, disclose your information to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or a competent authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests.

    We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of CyberEnergy, our users or others

    In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.


    CyberEnergy will retain your information provided to us, unless being notified to delete or not use the personal information provided. If there is such request, please contact CyberEnergy customer service at web_admin@cyberenergy.com, your request or needs will not be responded timely.


    This Privacy Policy applies to all of the services offered by CyberEnergy and its affiliates, but excludes services or products provided by others. This Privacy Policy does not apply to other websites, services or products you visit through links from CyberEnergy websites. If you provide your information to any of those providers, your data is governed by their privacy statements.

    6. CHANGES

    Our Privacy Policy may be change from time to time. We encourage you to regularly check our update policy on CyberEnergy websites.

    If you have any question, please contact us.

    We use cookies to provide you with a more responsive and personalized service when you browse our websites. By using CyberEnergy website you agree to our use of cookies.

    This policy explains how we use cookies and the choices you have.

    Cookies are text files that are sent from a website via your browser and placed on your computer's hard drive or your mobile device. When you visit a website, a message is sent back to the web server by the browser accessing the website, and this information about your activities is stored in the cookie.

    The information collected through cookies and other electronic tools (e.g., the web pages you visit on the website and navigation patterns, the date and time of your visit, the number of links you click within the site, the functions you use on the site, the databases you view and the searches you request on the site, the data you save on, or download from, the site, the websites you visited immediately before and after visiting the site, and when you open our emails or click on any of their links) is used and analyzed for the purpose of refining our service, and of customizing your web-browsing experience and to make our website work more efficiently.

    Cookies may be used in the following ways:

    • To help us recognize you as a unique visitor (just as a number, without further implications) when you return to our website next time, to customize our content or online advertisements to match your preferred interests.
    • To develop relations and to explore possible opportunities for our sales and provide direct marketing communications to you if you provide your explicit consent to receive such communications.
    • To compile anonymous statistics that allow us to understand better how users use our site and to help us improve the structure of our website.
    • To protect the security of our website. Two types of cookies may be used on this website: session cookies (which are temporary cookies that remain in the cookie file of your browser until you leave the site) and persistent cookies (which remain in the cookie file of your browser for much longer, though how long will depend on the lifetime of the specific cookie).

    You have the ability to accept or decline cookies by modifying the settings in your browser, however, your ability to enjoy full features and experiences of the interactive features our site provides might be limited to certain extent if cookies are disabled/ deleted. If you do not know how to disable or delete cookies for the browser you are using, you should select ‘cookies’ in the Help function of your browser to get more information.

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